Privacy Policy

Last Updated: 11/10/2024

1. Introduction

Welcome to Mobile Tech Repair ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.mobiletechrepair.com, use our services, or interact with us in any other way.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1. Personal Information

We may collect and process the following personal information about you:

  • Contact Information: Name, phone number, email address, and mailing address.

  • Device Information: Details about your electronic devices, including make, model, serial numbers, and specific issues requiring repair.

  • Payment Information: Credit/debit card details, billing address, and other payment-related information.

  • Account Information: If you create an account on our website, we collect your username and password.

  • Communications: Records of your interactions with us, including emails, phone calls, and in-person communications.

  • Feedback and Reviews: Any feedback, reviews, or testimonials you provide.

2.2. Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as:

  • Usage Data: Information about how you use our website and services.

  • Device Data: IP address, browser type, operating system, and device identifiers.

  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing Services: To perform repairs, manage appointments, and communicate with you about your service requests.

  • Customer Support: To respond to your inquiries, resolve issues, and provide support.

  • Billing and Payments: To process transactions, send invoices, and manage billing.

  • Marketing and Communication: To send promotional materials, updates, and information about our services, provided you have opted in to receive such communications.

  • Improving Services: To analyze usage patterns and customer feedback to enhance our services and user experience.

  • Security: To protect against fraud, unauthorized access, and other security threats.

  • Compliance: To comply with legal obligations and enforce our terms and policies.

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors and service providers who assist us in operating our business, such as payment processors, IT services, and marketing platforms.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, and safety, or that of our customers or others.

  • With Your Consent: We may share your information with third parties if you have given us explicit permission to do so.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption: Encrypting sensitive information during transmission using SSL (Secure Socket Layer) technology.

  • Access Controls: Restricting access to personal information to authorized personnel only.

  • Regular Audits: Conducting regular security audits and assessments to identify and address vulnerabilities.

  • Secure Storage: Storing data in secure servers with robust physical and digital protections.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete personal information.

  • Deletion: Request deletion of your personal information under certain conditions.

  • Opt-Out: Opt-out of receiving promotional communications from us.

  • Data Portability: Request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand your preferences and improve our services.

8.1. Types of Cookies We Use:

  • Essential Cookies: Necessary for the operation of our website and services.

  • Performance Cookies: Collect information on how you use our website to help us improve its functionality.

  • Functional Cookies: Remember your preferences and settings.

  • Advertising Cookies: Deliver relevant advertisements and measure their effectiveness.

8.2. Managing Cookies:

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website and your ability to use certain services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Mobile Tech Repair
2654 W Lawrence St
Appleton, WI 54914
Phone: (920) 944-8265
Email: info@mobiletechrepair.com
Website: https://www.mobiletechrepair.com